Contact support
Email drfc.admin@dursleyrfc.co.uk with a short description of the problem, the page you were using, and any error message. Do not email passwords, bank card details, or unnecessary personal information.
Security incident? If you believe an account or purchasing record has been accessed improperly, stop using the service and report it immediately to the address above.
Common help topics
I cannot open the app
Confirm that you are signed in with your @dursleyrfc.co.uk account. If you still see an access message, your role may not yet be assigned; contact support.
I cannot see the management dashboard
The dashboard is limited to authorised management, finance, and system administration roles. General users can still use the purchasing app if their account has been enabled.
Google asks for Sheets permission
The dashboard needs Google Sheets permission to read authorised purchasing data and create your requested export. Review the consent screen carefully and use only your DRFC account.
My report is empty
Check the selected date, status, requester, supplier, and category filters. Clear filters to confirm whether records are available, then apply only the filters you need.
An export was created
Exports are separate Google Sheets files in the exporting user's Drive. They do not alter the source purchasing records. Apply the same care and sharing controls as for any club financial document.
What to include in a support request
- your DRFC email address and role;
- the purchase request or report reference, if applicable;
- the approximate time the issue occurred;
- the exact error text or a screenshot with unrelated personal information hidden; and
- what you expected to happen.